Paycor Customer Service — Support Contacts & Help Resources

Editorial note: hcm-paycor.com is an independent editorial resource. We are not Paycor's customer service team and cannot access your account. For direct support, use the official Paycor contact channels listed below.

Paycor provides customer support through several channels, including a 24/7 phone line, an online Help Center, community forums, and a ticket system accessible from within your Paycor HCM account. This page collects all official Paycor support contact information in one place for quick reference.

Paycor Support Contact Options

📞

Phone Support

844-397-6452

Available 24 hours a day, 7 days a week. Have your company ID or account email ready.

💻

Help Center

Self-service articles, how-to guides, and video tutorials for all Paycor modules.

Open Help Center ↗
🔑

In-App Support

Submit a support ticket directly from within your Paycor HCM account. Log in to access this option.

Open Paycor Login ↗

Support Hours

Paycor's main customer support line (844-397-6452) operates 24 hours a day, 7 days a week, 365 days a year. This includes holidays, so you can reach Paycor support even on non-business days.

When you call, have the following information ready to help the support team assist you efficiently:

  • Your company name and Paycor account ID (if known)
  • The email address associated with your Paycor account
  • A description of the issue you are experiencing
  • Any error messages you have seen (write them down or take a screenshot before calling)

What Paycor Support Can Help With

Paycor's support team handles a wide range of issues across all modules of the HCM platform:

  • Login & authentication: Password resets, account lockouts, MFA issues, and SSO configuration problems.
  • Payroll: Payroll run errors, tax calculation questions, direct deposit issues, and off-cycle pay questions.
  • Time & attendance: Time clock setup, missed punches, schedule configuration, and overtime calculation questions.
  • Benefits: Open enrollment setup, carrier file issues, ACA reporting questions, and benefits data discrepancies.
  • Reporting: Custom report building, data export, and analytics dashboard questions.
  • Technical issues: Browser compatibility problems, app issues, integration errors, and data import/export questions.
  • Billing & account management: Subscription questions, adding or removing modules, and implementation inquiries.

What HR Should Handle (Not Paycor Support)

Some questions are better directed to your own HR department than to Paycor support. Paycor's support team can see your account's technical configuration but they cannot see your employer's specific HR policies, individual employee agreements, or internal decisions made by your company. For the following types of questions, contact your HR department directly:

  • Questions about your specific pay rate, salary, or hourly wage
  • Questions about why a specific deduction appears on your pay stub
  • Disputes about PTO balances or accrual policies
  • Questions about your benefits elections or coverage
  • Requests to update personal information that requires HR verification (legal name change, Social Security number correction)
  • Questions about your access level or what you can see in Paycor

Paycor Self-Service Resources

Before calling support, it is worth checking Paycor's self-service resources, which are comprehensive and frequently updated:

Help Center Searchable database of articles covering all Paycor modules with step-by-step instructions and screenshots.
Video Library Video tutorials covering common tasks like running payroll, approving time cards, and managing benefits.
Paycor Community User forums where Paycor customers share tips, workarounds, and best practices.
Webinars Live and recorded webinars on HR compliance topics, new features, and platform best practices.
Release Notes Documentation of recent platform updates and new features, useful for understanding changes after product updates.
In-App Help Context-sensitive help tooltips and guided walkthroughs available directly within the Paycor interface.

Frequently Asked Questions

What is the Paycor customer service phone number?

The Paycor customer service phone number is 844-397-6452. This line is available 24 hours a day, 7 days a week for login help, technical issues, payroll questions, and general account support.

What are Paycor support hours?

Paycor customer support is available 24/7 by phone at 844-397-6452. Online self-service resources including the Help Center and community forums are available at any time without needing to call.

How do I contact Paycor support?

You can contact Paycor support by: (1) phone at 844-397-6452 (24/7), (2) through the Paycor Help Center online, or (3) by submitting a support ticket from within your Paycor HCM account under the Help or Support menu.

Can employees contact Paycor support directly?

Yes, employees can call Paycor support at 844-397-6452 for login issues and technical problems. However, for questions about payroll amounts, PTO balances, or HR policy, contact your own HR department — Paycor support cannot see your employer's specific internal HR decisions.

Does Paycor have a self-service help center?

Yes. Paycor maintains a comprehensive Help Center with articles, how-to guides, and video tutorials covering all platform modules. Access it through the official Paycor website at paycor.com/resource-center/support/ or from within your Paycor HCM account.